This session will address why retention is important to you and growing your book of business; impact on the company, and the Member. We discuss your value to the Member, their expectations, and how to retain the Member year over year. There will be best practices you can apply to mitigate plan disenrollment and avoid CTMs (Complaint Tracking Modules). We share an easy way to take action to develop a year-round strategy with the use of a Retention Planning template and UnitedHealthcare Toolkit resources.
10am-12pm Arizona time
