This session will address why retention is important to you and growing your book of business. We’ll discuss your value to the Member, their expectations, and how to retain the Member year over year. There will be best practices you can apply to mitigate plan disenrollment and avoid CTMs (Complaint Tracking Modules).
https://zoom.us/meeting/register/tJMqfu6hpjspH93fgWIhO-4QqSCBycqMpdr3#/registration
